Terms of Service

These Terms of Service apply when you request, schedule, approve, or receive service from Poop Savvy. By using this website, submitting a quote request, or accepting service, you agree to these terms. If you do not agree, please do not use the service.

1. Services

Poop Savvy provides residential pet waste removal and related yard cleanup services in our active service area. Services may include recurring dog waste removal, one-time yard resets, and optional add-on services when available. Service availability, route placement, and service recommendations are based on your address, yard condition, number of dogs, access details, and current route capacity.

2. Quotes and service approval

Poop Savvy builds each service recommendation around the details you submit. Service is not confirmed until Poop Savvy accepts the request and you approve the service terms.

3. Route scheduling

Poop Savvy is a Saturday-focused route service. Customers do not select a guaranteed arrival time. We place each stop where it fits best on the route. Timing may vary based on route size, weather, access issues, traffic, yard condition, and business needs.

4. Property access

You authorize Poop Savvy to enter the designated outdoor service area at your property for scheduled service. You agree to provide accurate gate codes, lock instructions, access notes, and any information needed to safely complete the visit. Poop Savvy team members are not required or permitted to enter the inside of your home.

5. Locked gates and inaccessible yards

If the service area cannot be accessed because a gate is locked, blocked, broken, frozen, unsafe, or otherwise unavailable, service may be skipped or moved to the next scheduled visit. Poop Savvy is not responsible for damaged or poorly working gates, locks, latches, hoses, lawn equipment, yard decor, or other property conditions that existed before service.

6. Dogs and safety

You are responsible for telling Poop Savvy about dogs or animals on the property, including any aggressive, anxious, territorial, or bite-risk behavior. If an animal prevents safe access, the visit may be skipped, stopped, or moved to a future service. If a dog bites, threatens, or injures a Poop Savvy team member, service will stop immediately and the yard may be left as-is. You are responsible for your animals and for any harm, claims, costs, or medical expenses caused by them.

7. Yard condition and service limits

Poop Savvy will make a reasonable effort to clean the accessible service area. Service does not include hazardous materials, hidden or buried waste, waste under decks or structures, areas blocked by debris or standing water, unsafe terrain, or areas outside the agreed service area. Heavy buildup, overgrown grass, leaves, poor lighting, locked sections, or unsafe conditions may affect what can be completed during a visit.

8. Weather and delays

Service may be delayed, moved, or skipped because of rain, lightning, extreme heat, flooding, unsafe ground conditions, or other weather-related issues. When possible, Saturday weather may move service to Sunday. If weather keeps service from happening, Poop Savvy will get you on the next scheduled service. The waste will still be there, so it will be handled then. Weather delays do not automatically create a credit, refund, or free service.

9. Payment

Payment timing, accepted payment methods, and any recurring billing details are provided with your service confirmation. By approving service and providing payment information, you authorize Poop Savvy to bill for services provided. If payment fails or an account becomes past due, Poop Savvy may pause or stop service until the balance is current.

10. Cancellations and changes

There is no long-term contract unless a separate written agreement says otherwise. To cancel, pause, or change service, contact Poop Savvy before your next scheduled visit or billing cycle. Same-day changes, missed access, locked gates, aggressive animals, or late cancellations may still result in a charge when route time has already been reserved.

11. Satisfaction and corrections

If something does not look right after a visit, contact Poop Savvy as soon as possible with details and photos when available. We will review the issue and decide the appropriate next step, which may include a correction visit, service note, route adjustment, or other reasonable fix. We do not promise automatic refunds, credits, or free future service.

12. Website use and content

The Poop Savvy name, logo, website content, photos, graphics, forms, and service materials belong to Poop Savvy or are used with permission. You may not copy, reuse, reproduce, sell, or misrepresent Poop Savvy content without written permission.

13. Limitation of responsibility

Poop Savvy is not responsible for pre-existing property conditions, normal outdoor wear, hidden hazards, unsecured animals, inaccessible areas, weather delays, customer-provided access errors, or conditions outside the agreed service scope. To the fullest extent allowed by law, Poop Savvy is not liable for indirect, incidental, special, or consequential damages related to use of the website or services.

14. Governing law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. If any part of these terms is found unenforceable, the remaining parts will stay in effect. Failure to enforce a term does not waive Poop Savvy's right to enforce it later.

15. Changes to these terms

Poop Savvy may update these terms from time to time. Updated terms become effective when posted on this website. Continued use of the website or services after updates means you accept the updated terms.

16. Contact

Questions about these terms can be sent to info@poop-savvy.com or by phone at (972) 388-8255.